Name a tool commonly used for process mapping in quality management.

A flowchart is a widely recognized tool used for process mapping in quality management because it visually represents the sequence of steps in a process. This visualization helps identify areas for improvement, streamline workflows, and clarify responsibilities within a team. By using standardized symbols (like ovals for start/end points, rectangles for processes, and diamonds for decision points), flowcharts facilitate communication among team members and stakeholders, ensuring everyone understands the process flow.

The other tools mentioned have different purposes: Gantt charts are primarily used for project scheduling and tracking tasks over time; matrix diagrams are used to show relationships between different elements or to organize data systematically; and benchmark reports are typically utilized for assessing performance against standards or best practices. While all these tools can play valuable roles in quality management, they do not specifically focus on process mapping in the same way that flowcharts do.